Issue with CyberGate app in Microsoft Teams

Service Note

Subject: Issue with CyberGate app in Microsoft Teams — DTMF workaround.

Summary:
The CyberGate app in Microsoft Teams is not showing the door open button for sending DTMF codes to unlock doors remotely. 

Details:

• No recent changes on our side that could cause this issue.

• The upcoming TLS update on July 2nd is not related.

• We suspect the problem is due to a change on Microsoft’s side.

Workaround:
To use DTMF in Teams until the issue is resolved:

1. During an active call, click the three dots (...) at the top of the screen.

2. Click on ‘Keypad’ to open the dial pad.

3. Use the keypad to enter the required code to open the door.

   • Note: For 2N devices, the DTMF code must be closed with a ‘*’ at the end.