Helpdesk CyberTwice - FAQs for CyberGate

Open the door in Microsoft Teams during a CyberGate call

Open the door via dail pad To use DTMF in Teams, you'll need to open the Dial pad in the Teams client. To bring the keypad up when in an answered Teams call: Click on Dial pad symbol on top of the a...

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Background Information - The CyberGate app for Teams

The CyberGate for Teams app is designed to offer extra features for devices using the CyberGate service. Three of the main features are: When using CyberGate Multi-ring groups, the app allows you to ...

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Required Admin Consent for CyberGate

CyberGate is a SaaS solution that can only function when Admin Consent has been provided to allow CyberGate to set up calls to users in the Tenants environment. For CyberGate to be able to call users,...

1,098

How to enable Auto-renew for the CyberGate subscription

To ensure CyberGates availability, we recommend enabling the Recurring Billing option during subscrition to CyberGate. If Recurring Billing (aka. Auto renew) was not enabled during the initial subscr...

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Failing tests in CyberGate Communication Test Script

The CyberGate Communication Test Script is a helpful tool to diagnose the connection from the network of your device* to CyberGate. It will test all relevant communication paths to CyberGate and provi...

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Disable SIP ALG in firewall

What is SIP ALG? SIP ALG stands for Application Layer Gateway and is common in all many commercial routers. Its purpose is to p

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2N intercom no video visible in Teams client

If you experience a no-video in Teams issue when using a 2N intercom, this might be related to a setting. - Log into the 2N - Go to -Services-Phone-Video- - Open the 'Transmission Quality' Settings - ...

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Connection Test Tool (PowerShell)

We made an PowerShell script to test your local access to the CyberGate Cloud Service. Can you please run this PowerShell script to see if the connection to the CyberGate is allowed by the firewall? D...

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Door lock issue in 2N intercom Door lock does not open after dialling 00

See this

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Modified Admin Consent requirements

The permissions that CyberGate service requires have been modified to provide the same functionality with reduced permission requirements. The previous 'User.Read.All' permission is not necessary anym...

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CyberGate Groups

Here you'll find more info regarding CyberGate groups.

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